Refund policy

7-Day Return & Exchange Policy

At CG Sports, we want you to receive the correct and undamaged product. Eligible products can be returned or exchanged within 7 days of delivery, subject to the conditions below.

CG Sports does not provide refunds. Approved cases are resolved through exchange or replacement only.

1. Wrong Product or Wrong Size Received

If you receive a product or size that is different from what you ordered, please contact us within 24 hours of delivery.

After verification, CG Sports will arrange the correct product or size, subject to availability. For an approved wrong-product or wrong-size case, CG Sports will cover the exchange shipping cost.

2. Damaged or Defective Product

If your product arrives damaged or defective, please report the issue within 24 hours of delivery.

Please provide clear photos and an unboxing video showing the condition of the package and product. After verification, CG Sports will arrange a replacement or exchange for the approved case.

For approved damaged or defective cases, CG Sports will cover the exchange shipping cost.

3. 7-Day Return & Exchange Window

Eligible return or exchange requests must be raised within 7 days of delivery.

The product must be unused and in its original condition, packaging, with tags and accessories intact, unless the product was received damaged or defective.

4. Cases Not Eligible for Return or Exchange

  • Customer ordered the wrong size.
  • Change of mind or personal preference.
  • Change of colour or model preference after ordering.
  • Product has been used or altered.
  • Damage caused by misuse, improper handling or normal wear and tear.
  • Product returned without original packaging, tags or accessories, where applicable.

5. Refund Policy

CG Sports does not provide refunds. Approved eligible cases are resolved through exchange or replacement only.

6. How to Request a Return or Exchange

To request a return or exchange, contact CG Sports through email using the contact details available on our website. Please provide your order number, photos/videos of the product and a brief description of the issue.

Our team will review the request and confirm the next steps after verification.